Shopping for someone else but not sure what to get them?
Give them the gift of choice, with a Custom Plugs Gift Card.
Available in increments of €15, €25, €50, €75, €100 and €150
These gift cards are valid on all products on our website and are delivered by post to the address specified on your order allowing you to give them as a physical gift for a special occasion.
Please note gift cards are non refundable and cannot be redeemed for cash.
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Instagram: @ukcustomplugs & #customplugs
You can return your accessories / clothing items within 28 days of receipt for a refund of that item or exchange it for a different size or colour.
Please note that in the interests of hygiene certain items, such as body jewellery, cannot be returned.
Sale items, limited edition items and/or bundle deals are non-returnable unless due to manufacturing faults. They are sold at a discounted price and as such all sales are final.
Custom made products are also non-returnable as these are one of a kind, made-to-order products and as such all sales are final.
In all cases, the items returned must be in their original condition, which includes tags and any packaging. All goods will be inspected on return. The removal of stickers or other such free items will be charged against the customers refund if entire order is returned.
The goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.
We’re always striving to provide the best customer service possible so all orders are shipped out within 2-3 working days depending on availability.
Please allow extra time for wooden products as these have to be made to order.
Depending where you are in the world will alter the shipping time.
Orders from the UK will usually arrive within 4-5 days of placing an order.
Overseas orders may take up to 3 weeks to arrive.
*Please note in busy periods dispatch time may increase*